Privacy Policy

Introduction

DUOM TRADING LIMITED (operating as Duom Trading, with registered office at Rm 701(108) 7/F NEW MANDARIN PLZ TWR B, 14 SCIENCE MUSEUM RD, Tsim Sha Tsui, Hong Kong) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.duomtrading.surf or engage our services.

This website and the services described on it are developed and operated by Duom Trading, the developer of this platform. Please read this policy carefully to understand our views and practices regarding your personal data and how we handle it.

Information We Collect

Information You Provide Directly

• Contact details such as your full name, email address, telephone number, and company name when you submit our contact form or send us an email
• Project information including technical requirements, system descriptions, and any other details you share during consultations or ongoing engagements
• Billing and payment information necessary for processing transactions, handled through secure third-party payment processors
• Correspondence including any emails, messages, or documents you exchange with our team

Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device identifiers, and time zone setting
• Usage data: Pages viewed, page response times, download errors, length of visits, and page interaction information
• Cookie data: As described in the Cookies section below

How We Use Your Information

• To respond to your enquiries and provide the information or services you request
• To carry out our obligations arising from any contracts entered into between you and DUOM TRADING LIMITED
• To provide, maintain, and improve our systems design and integration services
• To communicate with you about changes to our services, terms, or policies
• To ensure the security of our website and IT infrastructure
• To comply with legal and regulatory obligations
• To analyse and improve the performance and user experience of our website

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area or the United Kingdom, our lawful bases include consent, contractual necessity, legitimate interests, and legal obligation.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and business, provided they agree to keep your information confidential. If we are under a legal duty to disclose your information, we will review the request carefully.

Cookies and Tracking Technologies

We use essential cookies required for the website to function properly, analytics cookies to understand how visitors interact with our site, and functional cookies to remember your preferences. You can control cookies through your browser settings.

Data Security

We implement TLS encryption for all connections. Our servers are secured with access controls, regular patching, and monitoring. Payment data is handled by dedicated processors and never stored on our own systems. No internet transmission is completely secure, but we follow industry-standard practices.

Your Rights

Under the GDPR

• Right of access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent

Under the CCPA

• Right to know, delete, opt-out of sale (we do not sell data), and non-discrimination

Childrens Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children. Contact us immediately if you believe otherwise.

International Data Transfers

As a Hong Kong-based company serving global clients, your data may be transferred to jurisdictions outside your country. We ensure appropriate safeguards are in place, including standard contractual clauses where required.

Third-Party Links

Our website may link to external sites we do not control. We are not responsible for their privacy practices.

Data Retention

Contact form data retained up to 24 months after last communication. Client data per service agreement. Legal requirements may extend these periods.

Changes to This Policy

Updates will be posted here with a revised date. We encourage you to review this policy periodically.

Contact Information

We aim to respond within 30 days. You may also contact the Privacy Commissioner for Personal Data in Hong Kong.